FAQs about Galapagos: How do we receive our vouchers and tickets for the Galapagos?

There are no established tipping guidelines for all cruises, you should decide the amount to tip your guide and crew based on your level of satisfaction with the services provided on board and while on excursions.

On Luxury and First class cruises it is recommended to tip $15-$20 p.p. for the guide per day and the same amount per day for the whole crew. On Midrange and Economy class cruises it is recommended to tip $10-$13 p.p. for the guide per day and the same amount per day for the whole crew.

If by any case, force major or personal calamity you are unable to travel, each cruise or tour has specific cancellation policies that vary depending on the time that the cancelation takes place before your traveling dates. We strongly recommend our valued Customers to purchase a complete insurance package that includes cancelation coverage in case you need to cancel your trip; this way, if we need to pay cancelation fees to your cruise, you will be covered by your trusted Insurance Carrier and we will provide the necessary documentation for your claim.

The Galapagos Islands are located in the Pacific Ocean about 1000 kilometers (563 miles) from Ecuador, South America. The 19 Islands are distributed on both sides of the Equator surrounding the Western Hemisphere to the west of Continental Ecuador.

Depending on the time you have available for your Galapagos once in a life time adventure, and considering your budget, we recommend taking at least a 6 or 8-days cruise; of course, taking a longer cruise (12-15 days) will definitely give you a complete and very active adventure in the Galapagos paradise.

Large luxury vessels have a Medic on board for passengers’ aid while on board. Small yachts/catamarans cannot offer this service due to the space on board. Note that your guide is properly trained to face emergencies and have first-aid training to assist passengers while cruising. Also all boats are equipped with satellite phones and have contact with Island authorities and emergency services, should they be required during a cruise. All cruises take passenger’s safety and well-being very seriously.

In general, cruises include: accommodation in cabin with private facilities, guided excursions with professional Licensed bilingual guide, transfers within Galapagos (on cruise dates), Airport assistance, all meals on board while cruising, drinking water, tea, coffee.

Luxury and First class cruises also include usage of snorkeling equipment and most of them have sea-kayaks on board for guests. Some Luxury class cruises also include Wet suits and others and First class cruises have them available for rent on board.

Midrange and Economy class cruises have snorkeling equipment and Wet suits available for rent on board (in cash).