FAQs about Galapagos: What if I need to cancel?

If by any case, force major or personal calamity you are unable to travel, each cruise or tour has specific cancellation policies that vary depending on the time that the cancelation takes place before your traveling dates. We strongly recommend our valued Customers to purchase a complete insurance package that includes cancelation coverage in case you need to cancel your trip; this way, if we need to pay cancelation fees to your cruise, you will be covered by your trusted Insurance Carrier and we will provide the necessary documentation for your claim.

Other related frequently asked questions

Should I charter?

If you are planning to travel with your whole Family or with a group of adventurous Friends and you like to enjoy the privacy and comfort of a private cruise with personalized and dedicated service for your party, then chartering a nice yacht is a wonderful idea!

There are several options on different categories of cruises to choose from, especially for small yachts or catamarans with capacity for up to 16 passengers. Charter cruises are best if confirmed at least 9 months before your traveling period as all Galapagos cruises are always on very high demand and several are confirmed for charters with 12 and even 24 months in advance to guarantee the charter cruise. Please contact us if you are planning to charter a wonderful cruise for your party so we can guide you on how to choose the right cruise to enjoy a memorable experience.

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Which type of boat?

It depends especially on the level of comfort and facilities on board you are looking for:

  • On board Luxury class yachts & vessels you can expect large cabin or suites with panoramic windows, suites with balconies, large lower beds, high-end amenities, exceptional cuisine, personalized services, VIP services, cruise director, spacious social areas, sun deck with Jacuzzi plus special treats to complement your trip.
  • On board First class yachts services are also quite personalized, large cabins with lower beds and large windows (some yachts have cabins with balcony), excellent cuisine, ample social areas, ample sun deck (some with Jacuzzi) plus complete amenities.
  • On board Midrange or Economy class yachts you can still expect good quality service from the crew and your guide, good meals (mostly small buffet), cabins regularly have bunk-beds and port-holes (upper decks offer cabins with windows), cozy and comfortable social areas and sun deck.
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What restrictions are there for senior people?

Senior travelers are welcome to board a cruise! In fact, many senior travelers find the Galapagos a must-visit destination as the Islands are a true natural treasure that attracts people of all ages!

Perhaps it is important to know that Galapagos cruises do not have complete facilities for passengers with limited mobility or that require a wheelchair. Also some excursions can be considered as strenuous as they’re on uneven terrains and lava formations, which requires a good physical state to perform.

Still, many Luxury and First class cruises are the preferred for senior travelers as they offer the kind of comfort and facilities required making their journey an enjoyable one and being able to meet other fellow travelers of similar age and interests with specialized and friendly guides.

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How to get there?

First, you must get to Ecuador Mainland. Make sure you arrive to Quito or Guayaquil at least one day before your departure to the Galapagos; there are no direct connections with international flights and flights to Galapagos Islands depart from mainland Ecuador early in the morning from Quito and/or Guayaquil.

Visitors arrive by plane from Mainland (flight takes about 2 ½ hours) with three main Airlines: AVIANCA, LAN and TAME and arrive to Galapagos to one of its two Airports: One in Baltra Island and one in San Cristobal.

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What restrictions are there for children?

Some cruises do not allow small children on board, mainly for safety reasons as small yachts/catamarans have many open spaces and steep stairs that are not suitable for children to run around. Other cruises, especially the large vessels do accept small children on board and even have qualified guides and staff on board to make a magical experience for small children.

Most yachts/catamarans accept children over 8 years-old on board and offer special rates to children up to 11 years-old for cruises and flights as per availability and feasibility to accommodate a Family on board; with all cruises, it is required as pre-requisite to have parents sign a release form if travelling with children.

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Are there any luggage Restrictions?

For domestic flights to/from Galapagos, each passenger is allowed to bring one piece of luggage of no more than 20 kilos plus one hand luggage or backpack of no more than 10 kilos. Each passenger can also brink on plane’s cabin 1 small purse, handbag or camera-bag.

If excess on luggage occurs, the fee will be charged and paid directly at airline’s counter at the moment of check-in after checking space on cargo area on the plane to Galapagos.

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