FAQs about Galapagos: What if I need to cancel?

If by any case, force major or personal calamity you are unable to travel, each cruise or tour has specific cancellation policies that vary depending on the time that the cancelation takes place before your traveling dates. We strongly recommend our valued Customers to purchase a complete insurance package that includes cancelation coverage in case you need to cancel your trip; this way, if we need to pay cancelation fees to your cruise, you will be covered by your trusted Insurance Carrier and we will provide the necessary documentation for your claim.

Other related frequently asked questions

What is the dress code for dinner?

Cruises manage a casual dress-code on board, including at the dinning-room: ladies can wear a summer dress, sandals (not heels) and gentleman can wear short-sleeve shirt or button-down, short/pants and shoes.

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How much should we tip the guide and crew?

There are no established tipping guidelines for all cruises, you should decide the amount to tip your guide and crew based on your level of satisfaction with the services provided on board and while on excursions.

On Luxury and First class cruises it is recommended to tip $15-$20 p.p. for the guide per day and the same amount per day for the whole crew. On Midrange and Economy class cruises it is recommended to tip $10-$13 p.p. for the guide per day and the same amount per day for the whole crew.

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When should I make my reservation?

Galapagos is a top-destination for travelers, therefore cruises and tours are on very high demand year-around. It is recommended to arrange your trip at least with 6 months in advance to secure and guarantee your spots on the preferred trip.

Now, if you find the opportunity to visit the Galapagos before 6 months in advance, there is also the possibility to find cruise deals that may fill your expectations. However, if you leave your decision for the last-minute, you may not find what you were looking for a tour that will fulfill your expectations.

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Can you make hotel and other tour reservations for us in Ecuador?

Voyagers Travel can help you arrange any additional services like hotel bookings, transfer services, land-tours in Ecuador as well as in Peru and also the best Tours and River Cruises in Ecuador, Peru and Brazil.

Please contact us so we can tailor-made an incredible tour as per your wishes and preferences around your Galapagos trip for a complete and unforgettable experience!

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How can I pay for souvenirs?

On some luxury class cruises you can buy wonderful souvenirs and pay with your preferred Credit Card as major ones are accepted: MasterCard, Visa, Amex, among others; also you can pay for souvenirs at local shops in Puerto Ayora or San Cristobal with your Credit Card, but some of them will only accept cash payments. On board other category of cruises, payments must be done in cash (U.S. Dollars) for souvenirs and consumption.

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What is included in the rates for the boats?

In general, cruises include: accommodation in cabin with private facilities, guided excursions with professional Licensed bilingual guide, transfers within Galapagos (on cruise dates), Airport assistance, all meals on board while cruising, drinking water, tea, coffee.

Luxury and First class cruises also include usage of snorkeling equipment and most of them have sea-kayaks on board for guests. Some Luxury class cruises also include Wet suits and others and First class cruises have them available for rent on board.

Midrange and Economy class cruises have snorkeling equipment and Wet suits available for rent on board (in cash).

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