FAQs about Galapagos: What if I need to cancel?

If by any case, force major or personal calamity you are unable to travel, each cruise or tour has specific cancellation policies that vary depending on the time that the cancelation takes place before your traveling dates. We strongly recommend our valued Customers to purchase a complete insurance package that includes cancelation coverage in case you need to cancel your trip; this way, if we need to pay cancelation fees to your cruise, you will be covered by your trusted Insurance Carrier and we will provide the necessary documentation for your claim.

Other related frequently asked questions

What is the dress code for dinner?

Cruises manage a casual dress-code on board, including at the dinning-room: ladies can wear a summer dress, sandals (not heels) and gentleman can wear short-sleeve shirt or button-down, short/pants and shoes.

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Are there any luggage Restrictions?

For domestic flights to/from Galapagos, each passenger is allowed to bring one piece of luggage of no more than 20 kilos plus one hand luggage or backpack of no more than 10 kilos. Each passenger can also brink on plane’s cabin 1 small purse, handbag or camera-bag.

If excess on luggage occurs, the fee will be charged and paid directly at airline’s counter at the moment of check-in after checking space on cargo area on the plane to Galapagos.

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How can I pay for souvenirs?

On some luxury class cruises you can buy wonderful souvenirs and pay with your preferred Credit Card as major ones are accepted: MasterCard, Visa, Amex, among others; also you can pay for souvenirs at local shops in Puerto Ayora or San Cristobal with your Credit Card, but some of them will only accept cash payments. On board other category of cruises, payments must be done in cash (U.S. Dollars) for souvenirs and consumption.

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What is the electric current on board?

In Ecuador and the Galapagos you will find 110v. outlets to charge/connect your devices. Some cruises have 220v. at Administration Office; you can also bring your converter if required for your devices.

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What kind of weather can we find in the Galapagos Islands?

Although the Galapagos Islands are located in the Equator, but it has moderate, drier climate rather than typical tropical weather. This because of three confluent Ocean currents that determine the two yearly seasons in the Archipelago: cool/dry season from mid-June to early-December and the wet season from mid-December to early-June.

Average temperature range: 69°-84°F / 21°-30°C. Weather in Galapagos has variations on each season.

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Can I obtain cash during the trip?

There are a couple of ATM’s in Puerto Ayora and San Cristobal, but sometimes they ran out of cash to withdraw, therefore is recommended to bring enough cash (U.S. Dollars) from the Mainland for peace of mind and be able to pay for additional matters during your trip. You will find ATM’s at Quito and Guayaquil’s Airports and on main tourism districts on both cities.

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