FAQs about Galapagos: What if I need to cancel?

If by any case, force major or personal calamity you are unable to travel, each cruise or tour has specific cancellation policies that vary depending on the time that the cancelation takes place before your traveling dates. We strongly recommend our valued Customers to purchase a complete insurance package that includes cancelation coverage in case you need to cancel your trip; this way, if we need to pay cancelation fees to your cruise, you will be covered by your trusted Insurance Carrier and we will provide the necessary documentation for your claim.

Other related frequently asked questions

Are all your prices in US dollars?
In Ecuador Mainland and the Galapagos Archipelago, U.S. Dollar has been established and used as main and only currency since the year 2000. When making payments for your trip, you may do so in your local currency at up-to-date conversion.
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How to get there?

First, you must get to Ecuador Mainland. Make sure you arrive to Quito or Guayaquil at least one day before your departure to the Galapagos; there are no direct connections with international flights and flights to Galapagos Islands depart from mainland Ecuador early in the morning from Quito and/or Guayaquil.

Visitors arrive by plane from Mainland (flight takes about 2 ½ hours) with three main Airlines: AVIANCA, LAN and TAME and arrive to Galapagos to one of its two Airports: One in Baltra Island and one in San Cristobal.

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What restrictions are there for children?

Some cruises do not allow small children on board, mainly for safety reasons as small yachts/catamarans have many open spaces and steep stairs that are not suitable for children to run around. Other cruises, especially the large vessels do accept small children on board and even have qualified guides and staff on board to make a magical experience for small children.

Most yachts/catamarans accept children over 8 years-old on board and offer special rates to children up to 11 years-old for cruises and flights as per availability and feasibility to accommodate a Family on board; with all cruises, it is required as pre-requisite to have parents sign a release form if travelling with children.

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Will there be time for snorkeling?

During your cruise, you will have magnificent opportunities to enjoy snorkeling in the most fantastic underwater scenarios within the Galapagos National Park and Marine Reserve as well as other wonderful activities to complement your experience in the Archipelago.

On Luxury and First class cruises snorkeling equipment (snorkel, mask & fins) are included and on Midrange and Economy class cruises they are available for rent. Some Luxury class cruises also include Wet suits while on First, Midrange and Economy class, Wert suits are available for rent.

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How can I avoid being seasick?

Choosing the right cruise is critical if you are susceptible to seasickness; large vessels are the best choice as they’re very stable when sailing. If you do not like large vessels, then we recommend choosing a nice catamaran (twin-haul), which also offer smooth sailing for passengers’ comfort.

You can also ask your doctor to prescribe you medicine to help you contrast the effect of the motion when sailing; it is also important to be properly hydrated during your cruise as this also helps prevent the effects.

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What kind of weather can we find in the Galapagos Islands?

Although the Galapagos Islands are located in the Equator, but it has moderate, drier climate rather than typical tropical weather. This because of three confluent Ocean currents that determine the two yearly seasons in the Archipelago: cool/dry season from mid-June to early-December and the wet season from mid-December to early-June.

Average temperature range: 69°-84°F / 21°-30°C. Weather in Galapagos has variations on each season.

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