FAQs about Galapagos: What if I need to cancel?

If by any case, force major or personal calamity you are unable to travel, each cruise or tour has specific cancellation policies that vary depending on the time that the cancelation takes place before your traveling dates. We strongly recommend our valued Customers to purchase a complete insurance package that includes cancelation coverage in case you need to cancel your trip; this way, if we need to pay cancelation fees to your cruise, you will be covered by your trusted Insurance Carrier and we will provide the necessary documentation for your claim.

Other related frequently asked questions

How can I pay for souvenirs?

On some luxury class cruises you can buy wonderful souvenirs and pay with your preferred Credit Card as major ones are accepted: MasterCard, Visa, Amex, among others; also you can pay for souvenirs at local shops in Puerto Ayora or San Cristobal with your Credit Card, but some of them will only accept cash payments. On board other category of cruises, payments must be done in cash (U.S. Dollars) for souvenirs and consumption.

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When do we have to pay?

For cruises and tours, we have flexible payment policies:

Tours booked from 91 days or more, small 30% deposit is requested to pre-confirm, 70% balance is needed 90 days before tour dates.
Tours booked 90 days or less, complete payment is needed to confirm your trip.

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What length of cruise is best?

Depending on the time you have available for your Galapagos once in a life time adventure, and considering your budget, we recommend taking at least a 6 or 8-days cruise; of course, taking a longer cruise (12-15 days) will definitely give you a complete and very active adventure in the Galapagos paradise.

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What restrictions are there for senior people?

Senior travelers are welcome to board a cruise! In fact, many senior travelers find the Galapagos a must-visit destination as the Islands are a true natural treasure that attracts people of all ages!

Perhaps it is important to know that Galapagos cruises do not have complete facilities for passengers with limited mobility or that require a wheelchair. Also some excursions can be considered as strenuous as they’re on uneven terrains and lava formations, which requires a good physical state to perform.

Still, many Luxury and First class cruises are the preferred for senior travelers as they offer the kind of comfort and facilities required making their journey an enjoyable one and being able to meet other fellow travelers of similar age and interests with specialized and friendly guides.

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Are all your prices in US dollars?

In Ecuador Mainland and the Galapagos Archipelago, U.S. Dollar has been established and used as main and only currency since the year 2000. When making payments for your trip, you may do so in your local currency at up-to-date conversion.

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When should I make my reservation?

Galapagos is a top-destination for travelers, therefore cruises and tours are on very high demand year-around. It is recommended to arrange your trip at least with 6 months in advance to secure and guarantee your spots on the preferred trip.

Now, if you find the opportunity to visit the Galapagos before 6 months in advance, there is also the possibility to find cruise deals that may fill your expectations. However, if you leave your decision for the last-minute, you may not find what you were looking for a tour that will fulfill your expectations.

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