FAQs about Galapagos: What if I need to cancel?

If by any case, force major or personal calamity you are unable to travel, each cruise or tour has specific cancellation policies that vary depending on the time that the cancelation takes place before your traveling dates. We strongly recommend our valued Customers to purchase a complete insurance package that includes cancelation coverage in case you need to cancel your trip; this way, if we need to pay cancelation fees to your cruise, you will be covered by your trusted Insurance Carrier and we will provide the necessary documentation for your claim.

Other related frequently asked questions

Which type of boat?

It depends especially on the level of comfort and facilities on board you are looking for:

On board Luxury class yachts & vessels you can expect large cabin or suites with panoramic windows, suites with balconies, large lower beds, high-end amenities, exceptional cuisine, personalized services, VIP services, cruise director, spacious social areas, sun deck with Jacuzzi plus special treats to complement your trip.
On board First class yachts services are also quite personalized, large cabins with lower beds and large windows (some yachts have cabins with balcony), excellent cuisine, ample social areas, ample sun deck (some with Jacuzzi) plus complete amenities.
On board Midrange or Economy class yachts you can still expect good quality service from the crew and your guide, good meals (mostly small buffet), cabins regularly have bunk-beds and port-holes (upper decks offer cabins with windows), cozy and comfortable social areas and sun deck.

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How to get there?

First, you must get to Ecuador Mainland. Make sure you arrive to Quito or Guayaquil at least one day before your departure to the Galapagos; there are no direct connections with international flights and flights to Galapagos Islands depart from mainland Ecuador early in the morning from Quito and/or Guayaquil.

Visitors arrive by plane from Mainland (flight takes about 2 ½ hours) with three main Airlines: AVIANCA, LAN and TAME and arrive to Galapagos to one of its two Airports: One in Baltra Island and one in San Cristobal.

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When do we have to pay?

For cruises and tours, we have flexible payment policies:

Tours booked from 91 days or more, small 30% deposit is requested to pre-confirm, 70% balance is needed 90 days before tour dates.
Tours booked 90 days or less, complete payment is needed to confirm your trip.

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What is the electric current on board?

In Ecuador and the Galapagos you will find 110v. outlets to charge/connect your devices. Some cruises have 220v. at Administration Office; you can also bring your converter if required for your devices.

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How important is the itinerary?

Different cruises offer different departures and itineraries in the Galapagos, you can choose from 4, 5, 8 up to 15 days itineraries on almost every category; the more days you spend on the islands, the more incredible sites you will be able to visit! No itinerary visits the same spot twice!

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How much should we tip the guide and crew?

There are no established tipping guidelines for all cruises, you should decide the amount to tip your guide and crew based on your level of satisfaction with the services provided on board and while on excursions.

On Luxury and First class cruises it is recommended to tip $15-$20 p.p. for the guide per day and the same amount per day for the whole crew. On Midrange and Economy class cruises it is recommended to tip $10-$13 p.p. for the guide per day and the same amount per day for the whole crew.

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