FAQs about Galapagos: What if I need to cancel?
Other related frequently asked questions
Some cruises do not allow small children on board, mainly for safety reasons as small yachts/catamarans have many open spaces and steep stairs that are not suitable for children to run around. Other cruises, especially the large vessels do accept small children on board and even have qualified guides and staff on board to make a magical experience for small children.
Most yachts/catamarans accept children over 8 years-old on board and offer special rates to children up to 11 years-old for cruises and flights as per availability and feasibility to accommodate a Family on board; with all cruises, it is required as pre-requisite to have parents sign a release form if travelling with children.
We send your final trip voucher with reconfirmed services 1 month before the tour dates. Our voucher also contents flight information for the confirmed route of your trip: Airlines issue e-tickets and you do not require to present printed e-tickets as at Airline’s Counter you just need to present your original Passport for check-in.
Upon payment of your tour at time of booking, we will send you a tour non-VAT invoice for your records as proof of purchase and confirmation.
First, you must get to Ecuador Mainland. Make sure you arrive to Quito or Guayaquil at least one day before your departure to the Galapagos; there are no direct connections with international flights and flights to Galapagos Islands depart from mainland Ecuador early in the morning from Quito and/or Guayaquil.
Visitors arrive by plane from Mainland (flight takes about 2 ½ hours) with three main Airlines: AVIANCA, LAN and TAME and arrive to Galapagos to one of its two Airports: One in Baltra Island and one in San Cristobal.
If you are taking a Galapagos Cruise or package, it is best if you book your domestic flights to/from Galapagos from Quito, Guayaquil or mixed route along with your cruise. This because cruises/tours must follow a pre-approved itinerary by the National Park’s Authorities, and all start their itinerary with specific arriving flights to the Islands, and cannot wait for stragglers arriving on different flights other than the one used by the rest of the group.
Catching a cruise when arriving on different flights that are delayed or arrive on different timings can be very expensive and in some cases, impossible, causing distress and unwanted non-refundable trip cancelations.
For this reason, all operators recommend booking your domestic flights along with your cruise or tour to align with the operation and avoid any issues. Get full details on logistics and traveling to the Galapagos.