FAQs about Galapagos: What if I need to cancel?

If by any case, force major or personal calamity you are unable to travel, each cruise or tour has specific cancellation policies that vary depending on the time that the cancelation takes place before your traveling dates. We strongly recommend our valued Customers to purchase a complete insurance package that includes cancelation coverage in case you need to cancel your trip; this way, if we need to pay cancelation fees to your cruise, you will be covered by your trusted Insurance Carrier and we will provide the necessary documentation for your claim.

Other related frequently asked questions

Are there any luggage Restrictions?

For domestic flights to/from Galapagos, each passenger is allowed to bring one piece of luggage of no more than 20 kilos plus one hand luggage or backpack of no more than 10 kilos. Each passenger can also brink on plane’s cabin 1 small purse, handbag or camera-bag.

If excess on luggage occurs, the fee will be charged and paid directly at airline’s counter at the moment of check-in after checking space on cargo area on the plane to Galapagos.

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How to pay the Galapagos Park tax?
Upon arrival to Baltra or San Cristobal Islands as per your tour’s itinerary, you will be prompted to pay US$200 per person in Cash at the established booth to get your visitor pass to the Galapagos National Park.
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Boat or hotel?

 Taking a Galapagos cruise is considered the best way to explorer the Galapagos as it gives you the opportunity to reach the remotest islands as you sail at night from site to site, which means more time to enjoy the location and day’s activities.

However, if you are susceptible to sea sickness the feasible alternative is taking a nice land-based tour with hotel accommodation on the populated Islands of Santa CruzSan Cristobal and/or Isabela; from here you can enjoy interesting day-tours to the nearby sites or Islands; you will also have the possibility to enjoy snorkeling and other activities while taking day-tours.

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Which type of boat?

It depends especially on the level of comfort and facilities on board you are looking for:

  • On board Luxury class yachts & vessels you can expect large cabin or suites with panoramic windows, suites with balconies, large lower beds, high-end amenities, exceptional cuisine, personalized services, VIP services, cruise director, spacious social areas, sun deck with Jacuzzi plus special treats to complement your trip.
  • On board First class yachts services are also quite personalized, large cabins with lower beds and large windows (some yachts have cabins with balcony), excellent cuisine, ample social areas, ample sun deck (some with Jacuzzi) plus complete amenities.
  • On board Midrange or Economy class yachts you can still expect good quality service from the crew and your guide, good meals (mostly small buffet), cabins regularly have bunk-beds and port-holes (upper decks offer cabins with windows), cozy and comfortable social areas and sun deck.
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What restrictions are there for children?

Some cruises do not allow small children on board, mainly for safety reasons as small yachts/catamarans have many open spaces and steep stairs that are not suitable for children to run around. Other cruises, especially the large vessels do accept small children on board and even have qualified guides and staff on board to make a magical experience for small children.

Most yachts/catamarans accept children over 8 years-old on board and offer special rates to children up to 11 years-old for cruises and flights as per availability and feasibility to accommodate a Family on board; with all cruises, it is required as pre-requisite to have parents sign a release form if travelling with children.

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What is the smoking policy on board the boats?
Cruises have strict policy on smoking on board: is prohibited in almost all social areas, dining rooms and cabins in cruises, but most of them do allow to smoke on designated areas in the sundeck prior request from passengers to the guide or cruise director. Smoking is strictly prohibited on inhabited islands and visitor sites during a cruise.
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